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Each order is carefully packed and shipped within 2 working days. As soon as it ships, you'll get a tracking number. 

Shipping is calculated at checkout based on destination and weight. 

If you're ordering from outside the EU, your local customs office may add duties, import taxes, or handling fees when your package arrives. 

Delivery times

• Croatia: up to 2 working days
• Europe: 3–5 working days
• Rest of the world: around 10 working days

Free shipping

Croatia: Free shipping over €65 (GLS Locker Delivery €4.99 for orders under €65)

EU: Free shipping over €120

Switzerland, UK, Serbia, Bosnia & Herzegovina, Norway, Cyprus, Australia, Oman, Qatar, Saudi Arabia, Singapore: Free shipping over €175

US & Canada: Free shipping over €250

Collect in person at our Tesu Concept Store location: You're also welcome to place your order online and pick it up in person at the Tesu Concept Store: Trtni 20, 51211 Matulji, within the Mercedes-Benz service center. Free parking is available on site.

To return an item, it must be unused, in its original packaging, and with proof of purchase. Return shipping is at your own cost — we recommend a tracked and insured service.

Send returns to: Obrt Tesu, Trtni 20, 51211 Matulji, Croatia

Once we receive the piece and confirm it arrived undamaged, we'll issue a refund within 2 weeks, minus the original shipping costs.

Received something damaged?

We pack every piece with great care, but if something arrives damaged, write to us at tesuecofriendly@gmail.com as soon as possible. Please keep all original packaging and the damaged piece — they're needed for the claim.

Include in your email:

• Your order number
• A close-up photo of the damage
• A photo of the full piece
• A photo of the package label (text and barcodes visible)
• A photo of the inside and outside of the package

If the claim is approved, we'll refund your original payment method. Allow a few days for your bank to process it.

What we can't accept:

• Items that have been used, washed, or damaged after delivery
• Pieces made to your personal specifications
• Returns requested after 14 days

Within the EU, orders arrive with no customs fees or unexpected costs.

Beyond the EU, your local customs office may add duties or taxes on arrival. These are set by your country — not by us — and aren't included in our prices or shipping. If you're unsure, it helps to check with your local office before ordering.

Once a parcel is on its way, we can't cancel the order — so if anything feels uncertain, write to us before you place it: tesuecofriendly@gmail.com

Our pieces are made to be used every day. Dishwasher- and microwave-safe, oven-friendly, and strong enough for everyday use — just a few small habits will keep them at their best for years.

The basics:

• Washing: Hand-washing is the gentlest option, but the dishwasher is fine on a gentle cycle. Keep pieces from knocking against each other.
• Heat: Avoid sudden temperature changes. Let ceramics warm and cool gradually — never move a hot piece onto a cold surface, or pour boiling liquid into a cold one.
• Storage: Stack with care. A soft cloth between plates and bowls prevents chips in the cupboard, where most damage quietly happens.

A note on variations

Slight differences in shape, glaze tone, or texture are part of handmade work — not flaws. Each piece carries the mark of the hands that shaped it, Tea’s or Suzna’s. That's exactly the point.

[Read the full care guide →]