Introductory Provisions

Pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Official Journal of the European Union L 119, 4 May 2016, p. 1; hereinafter: the General Data Protection Regulation or “GDPR”), which has been fully applicable since 25 May 2018 in the Republic of Croatia and all Member States of the European Union, as well as pursuant to the Act on the Implementation of the General Data Protection Regulation (Official Gazette No. 42/18; hereinafter: the Act), i.e., in accordance with the legal framework governing personal data protection in the Republic of Croatia and the European Union and in line with best European practices, Tesu, with its registered office in the Republic of Croatia, Trtni 20, MATULJI, sole proprietorship for Production, trade and services (hereinafter: the Company), as the controller of personal data of users of its services and customers, has adopted this Privacy Policy for users of services and customers.

The Privacy Policy is a unilaterally binding legal act based on fundamental principles of personal data processing, regulating which user and/or customer data are collected, the manner in which such data are processed, and the purposes for which they are used. The Privacy Policy also informs service users and/or customers of their rights in relation to the collection and further processing of personal data, all for the purpose of protecting their privacy in a broader sense.

This Privacy Policy is based on the following personal data processing principles: the principle of lawfulness, transparency and best practice; the principle of purpose limitation and data minimisation; the principle of accuracy and completeness of personal data; the principle of storage limitation; the principle of integrity and confidentiality; the principle of accountability; the principle of trust and fair processing; the principle of purposefulness (purpose of processing); and the principle of processing in a non-identified (anonymised) form.

The Privacy Policy applies to all services provided by the Company. Its purpose is to clearly and transparently inform users and/or customers of the procedures for processing their personal data and their rights. In particular, users and/or customers may at any time contact the Company with a request to amend, supplement and/or update data relating to them, as well as with a request for clarification regarding the purposes for which they wish or do not wish their data to be processed.

Who We Are?

Tesu is a brand owned by Suzana Šop-Tovilović, proprietor of the sole proprietorship Obrt Tesu, vl. Suzana Šop-Tovilović, Trtni 20, 51211 Matulji, Croatia
E-mail: tesuecofriendly@gmail.com 

Personal Identification Number (OIB): 73934894542

The address of our website is: https://tesu.hr

What Data We Collect and Why?

Contact Form

We retain data submitted through the contact form for a period of 30 days for the purpose of improving customer service. Data submitted through the contact form are not used for marketing purposes.

Cookies

If you leave a comment on our website, you may opt to save your name, email address, and website in cookies. These are provided for your convenience so that you do not have to re-enter your details when leaving another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set several cookies to save your login information and screen display preferences. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded Content from Other Websites

Articles on this website may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same manner as if the visitor had visited the other website directly.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with such embedded content, including tracking your interaction if you have an account and are logged in to that website.

Data Analysis

We use Google Analytics for website data analysis in order to monitor the number of visitors, as well as their age and geolocation. Data collected through this analysis are not used for marketing purposes nor shared with third parties. They are used exclusively for internal business analysis and for improving customer service.

How Long Do We Retain Data?

If you leave a comment, the comment and its metadata are retained indefinitely. This enables us to automatically recognise and approve any follow-up comments instead of holding them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profiles. All users may view, edit, or delete their personal information at any time (except that they cannot change their username). Website administrators may also view and edit that information.

What Rights You Have Over Your Data

If you have an account on this website or have left comments, you may request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You may also request the erasure of any personal data we hold about you. This does not include any data we are obliged to retain for administrative, legal, or security purposes.

Your Contact Information

When making a purchase in the webshop, we collect the data you enter in the checkout form and use such data exclusively for the purpose of processing your order.

Additional Information

While you browse our website, we will track the following:

• Products you have viewed: we will use this to, for example, show you products you have recently viewed.

• Location, IP address, and browser type: we will use this for purposes such as estimating taxes and shipping costs.

• Shipping address: we will ask you to enter this so that we can, for example, estimate shipping costs/options before you place an order and/or send you the order.

We will also use cookies to keep track of the contents of your shopping cart while you browse our website.

When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, email address, telephone number, payment details, and optional account information such as username and password. We will use this information for purposes such as:

• Sending you information about your account and order

• Responding to your requests, including refunds and complaints

• Processing payments and preventing fraud

• Setting up your user account for our store

• Complying with any legal obligations, such as calculating taxes

• Improving our store offerings

• Sending marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email address, and telephone number, which will be used to populate the checkout fields for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to retain it. For example, we store order information for 10 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Members of our team have access to the information you provide to us. For example, administrators and shop managers can access:

• Order information such as what was purchased, when it was purchased, and where it should be sent; and

• Customer information such as your name, email address, and billing and shipping information.

Our team members have access to this information in order to fulfil orders, process refunds, and provide customer support.