Introductory provisions

Pursuant to Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016 on the protection of individuals in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (Official Journal of the European Union L 119 , 4 May 2016, p. 1, hereinafter: General Data Protection Regulation), which has been in full force since May 25, 2018 in the Republic of Croatia and all member states of the European Union, as well as the Law on Implementation General Regulations on Data Protection (Official Gazette No. 42/18, hereinafter: Law) or in accordance with the legal framework for the protection of personal data in the Republic of Croatia and the European Union and the best European practice, COMPANY NAME, with headquarters in the Republic of Croatia, Address, information on company (hereinafter: the Company), as the manager of the processing of personal data of users of its services and customers, has created a Policy on the protection of privacy of service users and customers. The privacy protection policy is a unilaterally binding legal act based on fundamental principles in the processing of personal data, which regulates which user and/or customer data is collected, how such data is processed, and for what purposes it is used. The privacy protection policy also informs service users and/or customers of their rights in the collection and further processing of personal data, all for the purpose of protecting their privacy in a broader sense.

The privacy protection policy is based on the following principles of personal data processing: the principle of legality, transparency and best practice, the principle of limited processing and reduction of the amount of data, the principle of accuracy and completeness of personal data, the principle of limited storage, the principle of integrity and confidentiality of data, the principle of responsibility, the principle trust and fair processing, the principle of opportunity (purpose of processing), the principle of processing in an unnamed (anonymized) form.

The Privacy Protection Policy applies to all services offered by the Company, whereby the goal of the Policy is to familiarize users and/or customers with the procedures for processing their personal data and their rights in a clear and transparent manner. First of all, users and/or customers can contact the Company at any time with a request to change or supplement and/or update the data relating to them, as well as with a request for a statement on the purposes for which they want or do not want their data to be used. data processing.

Who are we?

Tesu is a brand owned by Suzana Šop-Tovilović, owner of Obrt Tesu, owner Suzana Šop-Tovilović, Trtni 20, 51211 Matulji, Croatia, E-mail: tesuecofriendly@gmail.com

OIB: 73934894542

The address of our website is: https://tesu.hr

What data do we collect and why?

Contact form

We keep the data from the sent contact form for a period of 30 days in order to improve customer service, but we do not use the data sent through the contact form for marketing purposes.

Cookies

If you write a comment on our website, you can choose to save your name, email address and website in cookies. This makes it easier for you to re-comment, so you don't have to re-enter that information. These cookies last for a year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie does not contain personal data and is deleted when you close your browser.

When you log in, we will also set a few cookies to save your login information and your display settings. Login cookies last two days and display settings cookies last one year. If you select "Remember me", your application will last for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this website may contain embedded content (eg video, images, articles, etc.). Embedded content from other web pages behaves the same as if the visitor had visited that other web page.

These websites may collect information about you, use cookies, have additional third-party tracking embedded, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to the website.

Data analysis

We use the Google Analytics service to analyze website data in order to track the number of visitors, their age and geolocation. The data collected through this analysis is not used for marketing purposes or given to third parties. They are used exclusively for internal business analysis and better customer service.

Who do we share data with?

How long does the data remain valid?

If you write a comment, the comment and its meta data are saved forever. This is so that we can automatically recognize and approve future comments, rather than holding them pending approval.

For users who register on our website (if any), we also store the personal information they provide in their user profiles. All users can view, edit, or delete their personal information at any time (except that they cannot change your username). Website administrators can also view and edit this information.

What rights do you have over your data

If you have an account on this website, or have written comments, you can request to receive an export file of the personal data we hold about you, including any data you have provided to us. You can also request the deletion of any personal data we have about you. This does not include any data we are required to hold for administrative, legal or security purposes.

Your contact information

When shopping in the webshop, we collect the data that you entered in the purchase form and use it exclusively for processing the order.

Additional information

As you browse our website, we will track the following:

• Products you've viewed: We'll use this to, for example, display products you've viewed recently.
• Location, IP address and browser type: We will use this for purposes such as tax and delivery assessment
• Shipping Address: We'll ask you to enter this so we can, for example, estimate the price/shipping option before shipping your order and/or ship your order!

We will also use cookies to track the contents of your shopping cart as you browse our website

When you purchase from us, we will ask you to provide information, including your name, billing address, shipping address, email address, phone number, payment information, and optional account information such as username and password. We will use this information for purposes such as:

• Sending information about your account and order
• Respond to requests, including returns and complaints
• Payment processing and fraud prevention
• Set up a user account for our store
• Comply with any legal obligations you have, such as tax calculations
• Improve your store's offer
• Sending marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email address and phone number, which will be used to fill in the billing fields on future orders.

We usually store information about you for as long as we need your information for the purposes for which we collect and use it, and we are no longer required by law to keep it. For example, we keep order data for 10 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Our team members have access to the information you give us. For example, admins and store managers can access:

• Order information such as what was purchased, when it was purchased, where it should be shipped, and
• Customer information such as: your name, email address, and billing and shipping information.

Our team members have access to this information to fulfill orders, process returns and provide customer support.