Notice on how to submit a written consumer complaint

Pursuant to Art. 10, paragraph 3 of the Consumer Protection Act ("Official Gazette", no. 41/14), we inform consumers that they can submit a complaint expressing their dissatisfaction with the service provided in writing, and they will receive a written confirmation of receipt without delay of that complaint. Objections can also be submitted by mail to the address:

Obrt Tesu, owner Suzana Šop-Tovilović

Trtni 20

Matulji

Croatia

or on
e-mail address: tesuecofriendly@gmail.com,
that is, to the number: +385 91 503 5996

We will respond to a consumer's written complaint in writing no later than 15 days from the date of receipt of the complaint, so please include your contact address for the delivery of the response in your complaint.